First and foremost to improve the efficiency of business process is to “measure” using a relevant metric. metric may change from one process to another and the objective of technology or process automation is to enable measurement with ease.
– next step is to identify a standard. you can do it either through internal benchmarking or get it from similar industry metrics if available.
– third step is to build accountability. Identify the right resource who possesses relevant skills to improve the metric.
– last but not least is to monitor progressively. create dashboards, notice boards to verify progress against the targets / standards.
– though this step is optional, it may make or break your objective: reward / celebrate improvement. if you want to know more about metrics and measurements, do visit