Tectalik - Shared Services

Automates service requests from various departments / internal customers through ticket registration, and tracks the life cycle of service including escalation till resolution or closure. Timely closure of service requests helps organizations to increase business, improve efficiencies and realize better profits.

We have standardized service architecture of Central Departments based on our rich experience of business transformation advisory so you are ground up plug & play.

Product Features & Benefits

Auto Reminders

Start your day with pre-scheduled tickets planned by you or assigned to you

Ease of Use

Simple user friendly tool which can be readily used with very less learning time

Performance Management

Gauge the team's member by monitoring the rate of completion of tasks assigned to them

Alignment

Integrate with our other applications and get an end to end solution for all your functions

Auto Tickets Scheduling

Use our algorithm to auto assign tickets to the team member who has the best skill to resolve this

Support

Reliable support from our team
always

Increase the efficiency of your Support functions

Get intuitive dashboards to track the helpdesk activity and plan better

Our rich experience in streamlining businesses has enabled us to integrate “Tectalic Shared Services” with powerful insights and performance monitoring metrics that will help you realize accelerated business results

Performance Management

Auto Assignment

Tickets Library

Tickets Management

Calendars Management

Want to see Tectalik Shared Services in action?